Responsible Gambling

At Bgo we take responsible gambling seriously. Player safety and controlled play are core to how we operate, and we provide clear tools and guidance so you can manage your activity. This page explains our approach to protection, the controls available in your account, and where to find help if gambling becomes a concern.

Player protection principles

We aim to promote safe play by making limits and support easy to access. Our approach is practical: give players straightforward controls, monitor for risky patterns, and respond quickly when someone asks for help. We respect individual circumstances and work to keep play within healthy boundaries.

Activity-control tools

You can manage your account at any time through the settings menu. Tools include deposit limits, loss limits, session reminders, and temporary account breaks. If you prefer, our support team can apply some options on your behalf.

Deposit limits

Players can set daily, weekly, and monthly deposit limits to control spending. Limits take effect immediately when lowered. Raising a limit may require a short cooling-off period for your protection.

Loss limits

Loss limits let you cap how much you can lose over a set period. These are useful for keeping play sustainable. If you reach your loss limit, further play will be blocked until the limit period ends or you choose a different setting.

Time limits and session reminders

Use time limits to set how long you can play in a single session. Session reminders notify you after a chosen interval so you can decide whether to continue. These reminders help keep play in check and encourage regular breaks.

Self-exclusion and account breaks

If you need a longer pause, self-exclusion can close access to your account for a defined period. Options range from short breaks to long-term exclusions. During self-exclusion we prevent access and block marketing material. You can also request account closure if you prefer a permanent step away.

Signs of problematic behaviour

Look out for regular missed commitments, increasing deposits, chasing losses, hiding activity, or sudden changes in mood related to play. If you or someone close to you notices these signs, it is sensible to take immediate action using the tools above.

Tips for maintaining control

Set realistic limits before you play, schedule regular breaks, avoid gambling when stressed or under the influence, and keep a clear household budget. Consider using deposit and loss limits together to create a balanced control plan.

Professional help and support organisations

If you need further support, contact provincial helplines or local health services. Helpful resources include ConnexOntario and national problem gambling helplines, as well as organisations such as GamCare and BeGambleAware. If you would like assistance applying safety tools, contact our support team and we will help you find the right option.