Contact Us
Need help? Our support team is available to assist with questions, account-related issues, technical concerns, or general feedback. Reach out any time via live chat, email or phone and we'll help with logins, deposits, withdrawals, verification, bonuses and site problems. We aim for quick, practical responses and can guide you through responsible gambling tools or promo queries. Use the contact options below to get in touch with our Canadian support staff. All channels are staffed by our Canada-based support team.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; typical reply within hours) |
| General enquiries | [email protected] (billing & account queries) |
| Affiliate enquiries | [email protected] (partner program) |
| Phone | +1 416 582 3749 (local support line) |
| Working hours | Mon-Sun, 07:00-01:00 |
Email Support
Email is our preferred contact method for detailed requests, account-related issues, or any case that needs documents or explanations. Please send messages to [email protected] with a clear subject line and include up-to-date contact details and your account ID so we can respond quickly. We aim to reply within 48 hours during staffed hours.
Send us a message
Response Time
Support response times vary by request. Most inquiries are answered within one business day, while account or payment issues that require verification may take longer. Complex investigations, document checks, or escalations can extend processing times depending on their nature. We aim to keep you updated by email or live chat and will resolve straightforward cases as quickly as possible.
Feedback
We want to hear from you. If you have feedback, suggestions, or ideas to improve the site, please get in touch with our team. All messages are reviewed carefully and used to refine features, promotions and the overall user experience. Your input helps us prioritise updates and make the site easier and more enjoyable for players across Canada.