Privacy Policy

At Bgo we take your privacy seriously. This page explains how user data is collected, used, stored and protected while using our casino services. It covers the types of information we gather, how that information is processed for account management, payments and security, the tracking technologies we use, and the rights available to account holders. Read these sections to understand what data we hold, how long we retain it, and how to exercise your data rights with us.

Types of data we collect

Personal data

Personal data includes name, date of birth, address, contact details and identity documents provided for verification. This information is required to open and maintain an account and to meet legal checks where applicable.

Technical data

Technical data covers IP address, device type, browser, operating system, geolocation data and connection logs. This data helps with secure access, fraud detection and basic platform functionality.

Transactional records

Transactional records include deposit and withdrawal histories, payment method details, bet history, bonus activity and account balances. Transactional data is retained for accounting, dispute resolution and regulatory requirements.

How information is used

Account setup, identity verification and payment processing rely on collected data. Data is also used to detect and prevent fraud, to enforce terms and to process withdrawals. Limited operational uses include customer support, dispute handling and regulatory reporting where required.

Data protection and security practices

Access to personal and transactional data is restricted to authorised personnel and systems. Data in transit is protected using 128-bit SSL encryption. Backup and access controls are in place to reduce risk of unauthorised disclosure. We do not publish sensitive data.

Cookies and tracking technologies

Cookies, pixel tags and similar technologies are used to maintain sessions, remember preferences and support analytics. You can manage cookie settings in your browser. Disabling certain cookies may affect site functionality and login persistence.

Your rights

Access

You may request a copy of personal data we hold about you. Requests should be specific to help locate the information promptly.

Correction

Incorrect or outdated personal details can be corrected via your account settings or by contacting support. Keep your contact and address details up to date to avoid delays in payments.

Deletion

Account deletion requests will be processed in line with legal obligations. Some data may be retained where required for fraud prevention, tax or regulatory records.

Data sharing and third parties

We share data with payment processors, identity verification providers and regulatory authorities when required. Third-party providers process data under contract and are required to protect it. Data is not sold to external marketers.

Retention and deletion

Data is retained for as long as necessary to provide services, to comply with legal obligations and to resolve disputes. Retention periods vary by data type and legal requirement. When data is no longer needed it will be securely deleted or anonymised.

Updates to this policy

This policy may be updated from time to time. Material changes will be posted on this page with a revised effective date. Continued use of the service after updates indicates acceptance of the revised terms.

Contact

For requests and privacy enquiries contact [email protected]. Include your account details and a clear description of the request to help us respond efficiently.