Stay in Control

We take player safety seriously and promote clear limits and honest advice across our site. Bgo Responsible Gambling is a practical commitment: we provide tools, guidance and options so customers can control how they play. We expect users to set limits, use time-outs and act when gambling stops being fun. Support is available when needed and we make it straightforward to step back. The aim is safe play, clear choices and prompt access to help for anyone who needs it.

Bgo Responsible Gambling Principles

Player protection sits at the centre of our approach. Clear rules, visible controls and straightforward account settings help prevent harm. We prioritise voluntary controls and transparent information so customers can manage activity. Availability depends on account eligibility and local rules.

Tools to Manage Your Play

Controls are available in account settings and via support. Options let players limit exposure and take breaks without complicated steps.

Deposit limits

Set daily, weekly or monthly deposit caps. Limits take effect immediately and can be reduced any time. Increasing a limit may require a short waiting period for safety reasons.

Loss limits

Cap total losses over chosen periods to control spending. Loss limits stop play once reached and can be adjusted down at any time.

Time limits and reality checks

Enable session timers or reality checks to monitor duration. Time-outs provide short cooling-off windows to step away and reassess activity.

Self-exclusion

Longer-term exclusion options are available to block access for months or longer. Self-exclusion can be activated in the account area or through support and is suitable for users who need an extended break.

Recognising Problematic Behaviour

Signs to watch for include chasing losses, neglecting responsibilities, using gambling to cope, or exceeding set limits. Repeated changes to limits or hiding activity can also indicate risk. Early recognition helps stop escalation.

Guidance for Staying in Control

Set limits before you play. Use budget rules and stick to them. Take regular breaks and avoid gambling when upset or under pressure. Treat gambling as entertainment, not income. Share concerns with trusted contacts and consider self-exclusion if control weakens.

Professional Help and Support Organisations

If gambling causes harm, contact local support services or a healthcare professional. We list links and guidance in the help centre for regional resources. For immediate assistance, seek licensed counsellors, national helplines or local treatment centres experienced with gambling issues.

Contact and Further Assistance

Live chat and support channels can help with controls and exclusions. For privacy or security queries use the account support options. Where needed we will point you to specialised help and local services. Your safety matters.