Bgo Casino Privacy Policy
This Privacy Policy explains how we collect, use, store and protect personal information for players who use Bgo. We take your privacy seriously and describe here what data we gather, why we need it, how we keep it secure, and the choices available to you as a Canadian user of our online casino services.
Types of data we collect
We collect information needed to create and manage your account, process payments, support responsible gaming, and maintain security. This includes personal details you provide directly, technical data from your device, and records of transactions and account activity.
Personal data
Personal data may include your name, date of birth, email address, phone number, postal address, government ID or driver’s licence (when required for verification), and payment details. We use this data to verify identity, prevent fraud, and comply with anti-money laundering and age-checking obligations.
Technical data
Technical data covers information collected automatically when you visit or use our site, such as IP address, device type, browser, operating system, and log data. We also collect usage data about your sessions, game preferences, and interaction with features to improve service reliability and user experience.
Transactional data
Transactional data includes deposits, withdrawals, bet history, bonus activity, and payout records. We keep this information to operate your account, resolve disputes, and support financial reporting and compliance checks.
How we use your information
We use data to open and maintain accounts, process payments, carry out identity checks, detect and prevent fraud, provide customer support, and send service-related communications. Data also helps us operate responsible-gaming tools, investigate complaints, and comply with legal and regulatory requirements.
Data protection and storage
We protect personal information using industry-standard technical and organizational measures, such as encryption in transit, secure servers, access controls, and regular security reviews. We retain data only as long as necessary for the purposes described or to meet legal obligations. Where appropriate, we anonymize or aggregate data to minimize privacy risk.
Cookies and tracking technologies
We use cookies and similar technologies to enable site functionality, remember preferences, analyze site performance, and deliver relevant content. You can manage cookie settings through your browser, and some functional features may not work if cookies are disabled. We may use third-party analytics and advertising partners to process usage data on our behalf.
Sharing information and third parties
We may share personal information with trusted third parties such as payment processors, identity verification agents, game providers, customer support platforms, and lawful authorities when required. We require partners to protect your data and only use it for agreed purposes. We do not sell your personal information.
Your rights
As a Canadian user you have rights to access personal data we hold about you, request correction, object to certain processing, and request restriction or deletion in line with applicable law. You may also withdraw consent for direct marketing at any time.
Access, correction and deletion of data
To access, correct or request deletion of your personal information, contact our privacy team at [email protected]. We will respond to verifiable requests and may require information to confirm your identity before processing changes.
Privacy policy updates
We may update this policy to reflect changes to our practices. We will post the revised policy on our site and, where appropriate, notify you by email or account message. Continued use of our services after changes indicates acceptance of the updated policy.