Terms of Use

These Terms and Conditions describe the rules that apply when you use Bgo. They explain the relationship between us and our users, set out key account responsibilities, and cover how promotions, payments and disputes are handled. Please read them carefully – by using our site you agree to follow these terms and any additional rules posted in promotional pages or the account area.

Account responsibilities

You are responsible for keeping your account details secure and up to date. Only one account is permitted per person, household, device or IP address. We require accurate personal information and may ask for identity or address verification before allowing withdrawals. You must notify us of any unauthorised access or errors. We may suspend, restrict or close accounts where we suspect fraud, bonus abuse, collusion, chargebacks or breaches of these terms.

Eligibility requirements

To register you must meet legal and regulatory age limits that apply in your province or territory - typically 18 or 19 years of age. You must also be located in a jurisdiction where our services are permitted. Residents of certain countries or territories may be restricted from opening accounts. We may check your location and identity and refuse or close accounts that do not meet our eligibility rules.

Acceptable platform use

Use the platform only for lawful, personal gaming and betting. Prohibited activity includes account sharing, automated play, fraudulent transactions, abusive behaviour toward staff, and attempts to manipulate games or promotions. We monitor play patterns and may block transactions, reverse winnings or close accounts where we detect suspicious activity. You must comply with any reasonable requests for information during such checks.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms available on the promotion page. Common conditions include minimum deposit requirements (for example CA$10), wagering requirements (often shown as a multiple such as 40x–50x where applicable), eligible games, contribution weightings, maximum bet limits while wagering, and expiry periods (for example seven days where specified). Only one welcome offer is allowed per person and bonus abuse may lead to forfeiture of bonus funds and winnings. Always review the promotional terms before opting in.

Deposits and withdrawals

We accept a range of payment methods for Canadian players, including major cards, Interac and supported e-wallets. Minimum deposits typically start at CA$10. Withdrawals are processed after verification checks and may require up to a few business days for approval; banking channels can add additional time. We may require full identity checks before releasing large withdrawals. Fees charged by your bank or payment provider are your responsibility. Some promotions contain withdrawal caps or restrictions; check the applicable promotion terms.

Dispute resolution

If you have a question or dispute, contact our support team in the first instance using the in-site help options or [email protected]. We will investigate and aim to respond promptly. If we cannot resolve the matter internally, we will explain the next steps, which may include escalation to our compliance team or referral to an independent body where available. Using the support channel does not affect your legal rights.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. We will post revised terms on the site and, where required, provide notice through your account. Continued use of the service after changes are posted constitutes acceptance of the updated terms. If you do not accept the revised terms you must stop using the service and close your account.